Effective Date: 29/05/2024
At Learn Islam, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns:
- Items must be returned within 30 days from the date of purchase.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Digital products and downloadable content.
- Gift cards.
- Items purchased on sale or with a discount code.
How to Return:
- Contact our customer service team at Support@learnislamnow.co.uk to initiate a return.
- Please include your order number and reason for the return in your email.
- Once your return is approved, you will receive instructions on how to send your item back to us.
Refunds
Processing Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds:
- Partial refunds may be granted for items that are returned more than 30 days after delivery.
- If the item is not in its original condition, is damaged, or missing parts for reasons not due to our error, a partial refund may be issued at our discretion.
Exchanges
Defective or Damaged Items:
- If you received a defective or damaged item, please contact us immediately at Support@learnislamnow.co.uk with details of the product and the defect.
- We will arrange for a replacement to be sent to you at no additional cost.
Exchanging Items:
- If you need to exchange an item for a different size or variant, please contact us at support@learnislam.shop.
- Exchanges are subject to product availability.
Shipping
Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Errors:
- If the return is a result of our error (you received an incorrect or defective item, etc.), we will cover the return shipping costs.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: Support@learnislamnow.co.uk
Thank you for shopping with Learn Islam. Your satisfaction is our priority, and we are here to ensure that you have a positive experience with our products and services.